Handling Wrong or Duplicate Return Orders (RE) in SAP

Overview: Dealing with Incorrect or Duplicate Return Orders in SAP

Step-by-Step Workflow for Handling Wrong/Duplicate RE

1. Review the Document Flow

• Start by checking the complete document flow for the RE.
• Identify whether a Goods Issue (GI) or Credit Memo has been created.

2. Decision Tree and Recommended Actions

Important Note on OR Creation for Adjustment

• The Delivery Department might initiate a new delivery unintentionally.
• Clearly communicate that this OR is for internal adjustment only.
• Ensure the Goods Issue (GI) is processed by the delivery team to maintain proper logistics and accounting flow.

Best Practices

• Always double-check document types and entries before processing RE orders.
• Use internal item text fields to highlight exceptions or adjustments.
• Communicate proactively with both the Accounts Receivable and Delivery departments.

FAQs on Handling Wrong/Duplicate RE in SAP

An RE (Return Order) in SAP is used to manage customer returns for previously delivered goods.

2. Why should we reject a sales order item in RE?

To prevent incorrect inventory or financial postings when no GI or Credit Memo has occurred.

3. What happens if a Credit Memo is already created for a wrong RE?

You must cancel the Credit Memo before rejecting the item to avoid discrepancies in customer accounts.

4. Why do we create a new OR to offset a wrong RE?

A new OR allows for proper reversal and adjustment of credit memos and goods movements in SAP.

5. What precautions should we take with the delivery team?

Always inform them in advance that the OR is for internal use, so they do not dispatch goods again.

6. Can I send an invoice for the new OR created to offset the RE?

No. The OR is only for adjustment; no invoice should be sent to the customer.

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